Built to fix what's broken about cleaning
Zonex started because too many Melbourne businesses and households were stuck in the same loop: a contractor who's brilliant for two months, then slowly stops showing up.
The problem was never the mopping
Ask anyone who's changed cleaners and they'll tell you the same story. It's never that the cleaning was technically bad. It's that the bins got missed. The scope quietly shrank. Nobody answered the phone.
We built Zonex Facility Services around three unglamorous commitments: turn up when we said we would, do what we agreed in writing, and answer the phone when something's wrong.
That means paying our cleaners properly so they stay, assigning them to sites they know rather than shuffling them weekly, and writing scopes that can be checked rather than argued about.
Today we clean offices, warehouses, retail spaces, medical suites, apartment buildings and homes right across Melbourne — and the thing clients mention most often isn't how clean it is. It's that they stopped having to think about it.
Based in Clayton
Cleaning businesses and homes right across Melbourne
Four things we don't compromise on
Not a poster in the break room. These are the rules we actually hire, roster and invoice against.
Show up
The cleaning industry has a reliability problem. We built Zonex around the simple idea that turning up, on time, every time, is most of the job.
Say it straight
If a stain won't come out, we'll tell you before we start. If a job needs more time than quoted, you'll hear it from us first, not on the invoice.
Look after our people
We pay at or above award rates and treat our cleaners properly. Well-treated cleaners stay, and cleaners who stay do better work.
Earn the next clean
No lock-in contracts for homes and fair exit terms for businesses. We'd rather keep you because the work is good.
The unglamorous details that matter
- Every cleaner police checked before their first shift
- Working with Children Checks for education and childcare sites
- $20M public liability public liability plus workers compensation
- SWMS and safety data sheets supplied before we start
- Written scope of works, agreed and signed off
- Cleaners engaged directly and paid at or above award rates
- All chemicals, microfibre and machinery supplied by us
- Low-tox product options available at no extra cost
Why Melbourne keeps us on
Most cleaning complaints aren't about how well someone mops. They're about bins that got missed and calls nobody returned. Here's how we avoid that.
Police checked & fully insured
Every cleaner passes a national police check before their first shift, and we carry public liability and workers compensation cover. Certificates supplied on request.
The same team every visit
You're assigned a dedicated cleaner or crew who learn your site. No rotating strangers, no re-explaining your standards every fortnight.
Scope agreed in writing
A documented task list you approve before we start, checked off on site. Nothing quietly disappears from the schedule after a few months.
A real person answers
One account manager who knows your site and picks up the phone. Not a ticket queue, not a generic support inbox.
Low-tox options available
Environmentally preferable, fragrance-conscious products available across every service at no extra cost — just ask when you book.
24-hour re-clean promise
Not happy with something? Tell us within 24 hours and we return to put it right at no charge. No arguments, no invoicing games.
Scheduled around you
Early mornings, evenings, overnight or weekends. We fit the cleaning around your operation instead of the other way around.
Transparent invoicing
Itemised invoices that match the quoted scope exactly. Any variation is agreed in writing before the work happens.
Getting started is easy
From your first message to your first clean, here's exactly what happens.
- 01
Tell us what you need
Send through your details using the quote form, give us a call, or message us on WhatsApp. It takes about two minutes.
For commercial sites we'll ask about floor area, amenities, access and the frequency you have in mind.
- 02
We scope it properly
For homes we quote from your details. For commercial sites we arrange a free, no-obligation walk-through at a time that suits.
You'll get a written scope listing every task and how often it's done — so you know exactly what's included.
- 03
Meet your cleaning team
We assign a dedicated, police-checked cleaner or crew and introduce them before the first clean.
Access, alarm codes and any special requirements are recorded securely and briefed to your team.
- 04
We clean, you check
Your schedule runs like clockwork. If anything falls short, tell us within 24 hours and we return at no charge.
Your account manager checks in regularly, and periodic tasks are scheduled automatically so nothing gets forgotten.
Ready for a cleaner you can rely on?
Tell us about your place and we'll come back with a clear, itemised price. No pressure, no pushy follow-ups.
- Free, no-obligation quote
- Reply within one business day
- No lock-in contracts