Everything you'd want to ask

Fill in the quote form on this site, call us, or send a WhatsApp message. For most residential jobs we can quote from the details you provide. For commercial sites we'll arrange a free walk-through so the scope and price reflect your actual building rather than a guess.

Because a fixed price list would either overcharge you or under-scope the job. A 90m² apartment and a 400m² office with three bathrooms need completely different amounts of time. We quote on the real scope so the number you're given is the number you pay.

Residential cleans can often be scheduled within a few days. Commercial contracts usually start within one to two weeks of accepting a quote, depending on site access and induction requirements. If you need something urgently, call us and we'll tell you honestly what's possible.

Residential cleans have a minimum booking of two hours. Commercial work is scoped by site rather than by hour, so there's no minimum as such — we'll tell you if a job is too small to service economically.

No. Residential clients have no lock-in whatsoever. Commercial clients typically sign a service agreement for clarity of scope, but we keep exit terms fair — we'd rather earn the renewal than trap you in it.

Yes, every cleaner holds a current national police check before they attend a single site. Cleaners working in schools, childcare or education also hold a Victorian Working with Children Check.

Yes. Zonex holds public liability insurance and workers compensation cover. Certificates of currency are provided with every commercial quote and are available to residential clients on request.

On any regular schedule, yes. Consistency is the single biggest driver of quality, so we assign a dedicated cleaner or crew to your site. If they're unwell or on leave, we notify you in advance and brief their replacement on your requirements.

Our cleaners are engaged directly and paid at or above award rates. We think that's why our people stay, and why our clients see the same faces year after year.

Tell us straight away. Genuine accidents happen, and that's exactly what our insurance is for. We'll assess it promptly and make it right rather than argue about it.

Yes, everything is included — chemicals, microfibre, vacuums and machinery. If you'd prefer we use your own products for allergy, surface or environmental reasons, just leave them out and let us know.

We do. Ask for our low-tox option and we'll use environmentally preferable, fragrance-conscious products throughout. Some heavy-duty tasks such as mould treatment and grout restoration still need stronger chemistry, and we'll tell you where that applies.

No. Most of our clients give us a key, lockbox code, alarm code or access card. Access details are recorded securely and only shared with the cleaners assigned to your site.

Standard cleans exclude biohazard and bodily fluid clean-up, hoarding situations, external window cleaning above ground level, pest control, and moving heavy furniture. All of these can be arranged separately — just ask.

We can, but most commercial clients prefer early morning, evening or overnight service so their staff and customers aren't working around us. Residential cleans are typically done during the day.

Give us 24 hours' notice and there's no charge at all. Inside 24 hours a cancellation fee may apply, because your cleaner has already committed that time and turned other work away.

Residential clients pay by card or bank transfer after each clean. Commercial clients are invoiced monthly on standard payment terms. Every invoice itemises the work so you can see exactly what you're paying for.

Anytime. Move from weekly to fortnightly, pause over a holiday period, or add an extra clean before guests arrive. Just give us reasonable notice.

Commercial sites that need seven-day coverage are serviced on public holidays by arrangement. Residential cleans falling on a public holiday are rescheduled to the nearest suitable day unless you ask otherwise.

Contact us within 24 hours and we'll return to re-clean the areas concerned at no charge. We'd much rather fix it than lose you over something we can put right in an hour.

If your property manager raises a cleaning-related issue at the final inspection, tell us within 7 days of the clean and we'll return to rectify those items free of charge. It covers cleaning only, not damage, repairs or anything outside the agreed scope.

No, and we'd rather say so upfront. Dye-based stains, bleach damage, etched surfaces and previously mistreated marks can be permanent. We'll assess and tell you what's realistic before we start rather than after.